Legal
Complaints
Tell us when something has gone wrong, so we can put it right.
Before membership opens. You can use this process now for any concern about our website or emails. Members will use it too when membership opens. It is awaiting review by a UK solicitor and may be updated before then.
How to complain
Email contact@wealthhealthclub.com with "Complaint" in the subject. Tell us your name, your account email, what happened and what you would like us to do. Please do not include health details unless they are needed.
What happens next
- We acknowledge your complaint within 2 working days
- We reply in full within 14 days, or tell you why we need longer
- We aim to resolve every complaint within 8 weeks
If you are still unhappy
- Courts: you may be able to use the small claims process at gov.uk/make-court-claim-for-money. Citizens Advice can help
- Alternative dispute resolution: we do not currently use an alternative dispute resolution (ADR) provider
- Your data: you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint
Errors in an update
Tell us and we will check it against the source and correct it. For any concern about your health, contact your own doctor, or dial 999 in an emergency.